Ticket Information
This page has information on:
PURCHASING • LOST TICKETS • REFUNDS • SHOW CANCELLATIONS & RESCHEDULES
Tickets are available online from the relevant listing page. These tickets are for general admission and standing room only for live music events. Theatre and comedy events are seated. If you think you may require a seat for a standing show for your comfort, please email hello@tunbridgewellsforum.co.uk.
Please remember the email address you provide when buying tickets is the primary way we have in contacting you if anything about the event changes.
We recommend you properly consider if you can or actually want to go to a show before you purchase tickets.
E-TICKET
PURCHASE
When you purchase a ticket from our website you will be directed to a ticket agency/vendor website to complete your transaction. This could be MUSICGLUE, SEETICKETS, TICKETWEB or another affiliated company. You will be sent a ticket in a .pdf format via the email you provided. In some cases this may go to a Junk folder on your email.
You will not receive a physical ticket in the post.
The ticket vendor adds a booking fee on top of the advertised ticket price. This is added to cover their costs. We use third party ticket vendors because as a venue do not have the computing power or resources to offer tickets directly, sorry.
USE
Please bring a copy of the e-ticket or purchase confirmation with you preferably on a smartphone (optionally you can print it but there is no requirement to do so).
If you arrive without a copy we can still confirm your ticket purchase on our computer on the door, when presented with relevant ID (i.e. something with your name on it).
LOST E-TICKET
If you have lost or not received your e-ticket please don’t panic. We can check your name from a form of ID against our list on the night. If you need assurance or have any questions please email to us.
If you bought the ticket from another site we may not have access to reissue the ticket and thus you will need to contact the ticket companies website.
CONTACT
Please contact the ticket vendor directly or us:
REFUNDS
The tickets are provided by various ticket companies.. All orders are subject to the particular ticket companies Terms and Conditions & Privacy Policy
Once purchased, tickets cannot be refunded or returned unless the event is
• cancelled,
• moved to another date,
• or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act, venue or show time).
TICKET RETURNS
Sorry, we do not run an official ticket-return list for shows. We suggest you attempt to buy or sell your tickets privately through these trusted sources:
or
RESCHEDULED SHOWS
With any change in date buyers will be contacted via email at the earliest opportunity.
If you have a ticket for a postponed show, that ticket will still be valid for the rescheduled date and there is no need to have one reissued.
If you can't make the new date and would like a refund please email hello@tunbridgewellsforum.co.uk and we will instruct the ticket company to make the refund as soon as we can. Money will be returned to you within 14 working days from confirmation of the refund. The time taken is dependant on bank processing times.
(Ideally, please include the name of the event you are referring to, your name, the email address you bought the tickets with and the total number of tickets.)
CANCELLED EVENTS
If an event you have bought tickets for has been cancelled the venue and ticket company will email you and we will endeavour to refund you automatically as soon as possible (without a need for you to request it).
“SOLD OUT” or 'UNAVAILABLE'
When the website says "Sold Out" or otherwise that tickets are unavailable, this means that tickets are unavailable.
We can only offer a finite number of tickets to shows. Occasionally this means we sell all of the available tickets. It’s not that we don’t like you, it’s just there isn’t enough room.
Due to the physical and load-bearing nature of walls, we are finding it increasingly difficult to raise the capacity of certain shows without the roof falling in. Sorry. We continue to work on a solution.