Accessibility
Accessibility Information Contact:
hello@tunbridgewellsforum.co.uk
If you have any questions before or after your ticket purchase, please email the above address.
We are currently receiving a high volume of emails. If you do not receive a response within a couple of days, please email to the same address again.
VENUE DESCRIPTION
Tunbridge Wells Forum is located on a slight hill on the common, with some concrete paths leading to a single flights of steps at the front entrance. There is a step free entrance from the street to the venue and step free access throughout the inside. The step free entrance is accessed through the rear garden and will require one of our door staff to open it for you. If you think you will require the step free entrance please email hello@tunbridgewellsforum.co.uk.
All fire exits in the main hall have a ramp installed.
"The Forum Basement" venue is a separate venue located beneath the Sussex Arms Pub in the Pantiles (http://thesussextw.co.uk/). It is only accessible by a staircase so may not be suitable to those who have difficulty using stairs or for those who require a wheelchair. Please contact us if you require further information about the venue.
BOOKABLE ACCESS FACILITIES + HOW TO APPLY
There is not a separate booking system or extra cost to those who require accessibility. If you think you will require the step free entrance please email hello@tunbridgewellsforum.co.uk. We can arrange the door staff to open the door to let you through this way. We can provide earlier access if you think this will be needed.
PERSONAL ASSISTANT TICKETS
TW Forum welcomes customers who require a personal assistant. If you require one please email your request here hello@tunbridgewellsforum.co.uk.
ACCESSIBLE VIEWING AREA
The venue is relatively small and there is not currently a raised viewing platform. However, we can provide early access to anyone who thinks this may be an advantage in accommodating their situation.. Chairs and tall stools are available.
CUSTOMERS WITH MEDICAL REQUIREMENTS
Customers are welcome to bring medicine, food and drink to manage a medical condition or any medical equipment they may require. Please ask if you need anything to be kept refrigerated.
ASSISTANCE DOGS
Tunbridge Wells Forum welcomes customers who may need to bring an assistance dog to attend an event at the venue. Inside the venue the noise will be mainly high volume. We have a space available for the dog to rest in a quieter environment and can provide water whilst in attendance.
TRAVEL AND ARRIVAL GUIDE
If you are travelling by taxi, the best place to get dropped off is Castle Road. There is a bus stop on the road outside, and Tunbridge Wells station is approx 400m away.
On arrival at the venue please make yourself known to security who will direct you to the accessible entrance if required. If you have any questions, our security team will be happy to help. If you require early entrance into the venue as part of your access requirements, please email us before the event and we will be happy to arrange this for you.
ACCESSIBLE PARKING
There is an accessible parking bay just outside the venue, approximately 50m from the venue.
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AT THE VENUE
TOILETS
There is one accessible toilet within the venue which can be accessed through the ladies toilet near the front of the building.
STROBE LIGHTING
For certain gigs, strobe lighting is used. If you have a photo sensitive condition where strobe lighting can affect you, please contact us and we will do our best to advise you. There may be cases of bands who may bring their own strobe lighting to the venue, in this situation we will let you know as soon as possible and offer a full refund if you are unable to attend because of this.
OTHER INFO
We are working to improve the venues accessibility. We plan on constructing a path and a ramp that will enable access to an entrance to the front of the venue. This may take sometime to complete however.
We are working together with Attitude is Everything to improve access for our Deaf and disabled customers. Attitude is Everything provide opportunities for Deaf and disabled customers to mystery shop events. This gives customers the chance to attend gigs and festivals, and feedback their experience to Attitude is Everything, who will then work with the venue or festival on any improvements that may be needed. Attitude is Everything also provide volunteering opportunities for Deaf and disabled people at music festivals. Please visit http://www.attitudeiseverything.org.uk/ if there is anything further you wish to discuss around access, please contact us.